Shipping & Returns We will make every attempt to process and ship your order as soon as possible. Your total satisfaction with your purchased merchandise is our goal. Shipping Policy We deliver via UPS or a comparable delivery service. Our merchandise is not open to public. for local pickup. Shipping & Handling Charge We charge $2.00 - $4.00 handling fee on each order + by weight shipping for standard delivery. Standard Delivery We deliver via UPS Ground or a comparable delivery service, at the shipping and handling charges stated on the product listing pages, to valid addresses within the lower 48 states in United States. No PO Boxes, APO and FPO addresses will be accepted. Shipping Time Orders will usually be processed and shipped within 1-4 business days. However, please allow extra time on Holidays for processing. We will let you know by a follow-up message if the merchandise you have selected is not currently in stock. For that merchandise, we will give you an expected shipping time when possible. Once the merchandise has been shipped, you will receive a shipment confirmation with a tracking number via email. You may follow up on the status of your delivery at www.ups.com, Please note that the tracking number is assigned before the delivery service actually picks up your merchandise. Tracking links at www.ups.com may take up to 24 hours to be activated. Standard delivery via UPS Ground, or a comparable delivery service, usually takes between 2 to 5 business days. However, please allow up to 14 days for delivery. Rush Delivery Besides UPS Ground, we also provide express delivery service. Shipping surcharges will be added depending on where your order is shipped. Please contact us and provide us the delivery address including the zip code and the item you are interested in for the rate of shipping surcharges. International Delivery We do not ship outside the USA. Return and Exchange Policy If your merchandise is damaged in transit or there is any missing parts or accessories, we will gladly send you a replacement. Please report to us within 24 hours of receipt in order to arrange a replacement. Otherwise, any damage or missing parts will not be replaced. Return and Exchange Shipping For return, refund or exchange, please contact us to obtain an RMA (Return Merchandise Authorization) number before returning your merchandise. Returns without a valid RMA number will be refused. Any returns for quality issues will require high quality digital pictures of the merchandise to be emailed to us before an RMA is approved. Merchandise returned must be in its original packaging and condition. Shipping charges for return, reshipping charges for exchange, and any return lost are the responsibility of the customer. We recommend that you always insure and ship the package with a delivery service that can be tracked. After the merchandise is returned, it will be inspected. Please note that an RMA number does not guarantee final disposition. All returns and exchanges are subject to inspection. Please allow up to 30 days for processing. Invalid Delivery Address If the delivery address is invalid and your merchandise is undeliverable, you will be responsible for both the shipping and handling charges and the shipping charges for return incurred by the unsuccessful delivery. The shipping and handling charges are not refundable plus a 20% restocking fee. Shipment Refusal If your merchandise arrives at the delivery address and is refused, you will be responsible for both the shipping and handling charges and the shipping charges for return incurred by the action of refusing the delivery. The shipping and handling charges are not refundable. Order Cancellation If you cancel the order after shipment, you will be responsible for both the shipping and handling charges and the shipping charges for return. The shipping and handling charges are not refundable. In addition you will be charged a 20% restocking fee. |